The Operations Manager console shows fleet availability and risks, vehicle utilisation, driver safety and compliance, and EV charger status.
The Operations Manager view shows which vehicles are in service, where capacity is under pressure and which vehicles or chargers need attention. It brings fleet availability, utilisation, driver safety and compliance, and EV charging together so you can investigate a delay or breakdown before it leads to missed transfers or complaints.
The wide view of the destination. The bottom strip is the operations summary: fleet and maintenance, utilization, driver safety, and EV charging.
What you see
At the destination overview, the bottom strip summarises fleet availability, utilisation and efficiency, driver safety, and EV infrastructure. The map legend counts open items by severity and shows whether the operational sensor feed is live.
| Group | Field | Example | What it tells you |
|---|---|---|---|
| Fleet availability | On service vs maintenance | bar | Share of the fleet in service against those in maintenance |
| Fleet availability | Repair and return | 4.2 h | Average time to fix a vehicle and return it to service |
| Utilization and efficiency | Top used vehicle types | Buggy 1,240, shuttle bus 980, EV sedan 610 | The most used classes, by trip count |
| Utilization and efficiency | Fuel and battery hub | 72% avg | Average charge across the fleet |
| Utilization and efficiency | Hub idle time | 22% avg | Time vehicles sit unused |
| Utilization and efficiency | Hub peak | 17:00 to 18:00, 34 vehicles, 318 guests | Busiest hour and its load |
| Utilization and efficiency | Under and over use | bar | Balance of over-used against under-used assets |
| Utilization and efficiency | Inspection and inspection compliance | 96.6%, Compliant | Share of the fleet meeting inspection requirements |
| Driver safety | Violation, fatigue, accidents | 0, 0, 0 | Driver behaviour, fatigue, and incident counts today |
| EV infrastructure | Active vs inactive charging | bar | Charging stations working against those down |
| EV infrastructure | Total energy charged | 63% capacity | Energy delivered against capacity |
The map legend shows open items by severity: 0 critical, 1 high, 2 medium, and 8 low or info, using the live operational sensor feed.
Reading the fleet across the destination
Start with the destination totals, then select a hub such as Turtle Bay to see its figures. Comparing the two helps you tell whether a problem is limited to one hub or affects the wider fleet.
| Aspect | Detail |
|---|---|
| Why it matters | Breakdowns, delays, and idle vehicles can lead to missed transfers, complaints, and higher costs. |
| What to check | Identify fleet issues and determine whether they affect one hub or the whole destination. |
| Before you start | The operations feed is live: fleet and maintenance, utilization, driver safety, and EV charging are reporting. |
| What to do | 1. Sign in to the Operations Manager view using your assigned account. 2. Read the destination operations strip: fleet and maintenance, utilization, driver safety, and EV charging. 3. Select a hub to view its local figures. 4. Read the hub figure against the destination figure to tell a local problem from a fleet-wide one. |
| Expected result | You have located the issue and can decide where capacity needs rebalancing. |
Zoomed to the Turtle Bay hub. The strip shows the hub figures in the same groups as the destination summary: repair and return 4.2 hours, fuel and battery 72%, hub idle 22%, inspection compliance 96.6%, and total energy charged 63%, with the asset pins placed across the hub.
The close-up: four things to stay ahead of
At site level, the left panel brings together the four areas of fleet performance. Recommended-action cards flag conditions that may need a response. The example below shows Turtle Bay.
The Operations Manager close-up at Turtle Bay, with the consolidated site panel on the left and camera and charger pins across the campus.
| Field | Example | What it tells you |
|---|---|---|
| Repair and return | 4.2 h | Average time to fix a vehicle and return it to service |
| Inspection compliance | 96.6% | Share of the site fleet meeting inspection requirements |
| Idle time | 22%, 3.1 h average | How long vehicles sit unused |
| Fuel and battery | 72% | Average charge across the site fleet |
| Top used vehicle types | Buggy, shuttle bus, EV sedan | The most used classes, in order |
Fleet availability
Check which vehicles are running, at risk, or out of service before deciding how to rebalance capacity.
| Aspect | Detail |
|---|---|
| Why it matters | Limited visibility of vehicle availability can delay a capacity adjustment. |
| What to check | Check which vehicles are running, at risk, or out of service before reallocating them. |
| Before you start | Fleet and maintenance figures are reporting for the site. |
| What to do | 1. The card shows: 18 of 24 buggies running at only 2 of 6 seats. 2. Pool reception trips to fill buggies, freeing about 6 vehicles, or defer with Remind me later. |
| Expected result | Pooling the trips is expected to free about 6 vehicles. |
Close-up of Turtle Bay, fleet availability. The card suggests pooling reception trips to fill buggies, because 18 of 24 buggies are running at only 2 of 6 seats, so pooling frees about 6 vehicles.
Utilization and efficiency
Overworked and idle assets show up early, so a vehicle sitting empty in one place can be moved to where demand is building.
| Aspect | Detail |
|---|---|
| Why it matters | Without utilisation data, busy vehicles and unused capacity can be difficult to identify. |
| What to check | Locate idle or heavily used vehicles and move capacity to where it is needed. |
| Before you start | Utilization and idle figures are reporting for the site. |
| What to do | 1. The card shows: an idle pod sitting empty while 4 single-rider sedans queue and 5 assets are under-used. 2. Move the idle pod to where demand is, or defer with Remind me later. |
| Expected result | The idle asset is reassigned to an area with growing demand. |
Close-up of Turtle Bay, utilization. The card suggests moving an idle pod to where demand is, because it is sitting empty while 4 single-rider sedans queue and 5 assets are under-used.
Safety and compliance
Review driver-safety and compliance flags to decide where a marshal is needed.
| Aspect | Detail |
|---|---|
| Why it matters | Delayed reports make it harder to respond to unsafe driving and compliance issues. |
| What to check | Identify safety flags promptly and send a marshal to the affected location. |
| Before you start | Driver safety and compliance flags are reporting for the site. |
| What to do | 1. The card shows: a buggy over capacity at 7 of 6, with helmet and tailgating flags rising on the bridge. 2. Send a safety marshal to the causeway queue, or defer with Remind me later. |
| Expected result | A safety marshal is dispatched to the causeway queue. |
Close-up of Turtle Bay, safety. The card suggests sending a safety marshal to the causeway queue, because a buggy is over capacity at 7 of 6 and helmet and tailgating flags are rising on the bridge.
EV charging
Check charger availability alongside vehicle charge levels before assigning a charging stop.
| Aspect | Detail |
|---|---|
| Why it matters | A failed charger can remain unnoticed until someone reports it. |
| What to check | Check charger status and vehicle charge before assigning a charging stop. |
| Before you start | The EV charging network is reporting, each charger over OCPP. |
| What to do | 1. The card shows: 2 EVs under 65% and the Turtle Bay charger 84% free. 2. Route the 2 EVs to the Turtle Bay charger after drop-off, or defer with Remind me later. |
| Expected result | The 2 EVs are directed to the available charger after drop-off. |
Close-up of Turtle Bay, EV charging. The card suggests routing 2 EVs to the Turtle Bay charger after drop-off, because both are under 65% and the charger is 84% free.
The building model
You can also open the building model at site level. Remove the roofs and use the L1 and L2 selector to move between floors. Camera markers stay in place, while the available layers show occupancy, zone temperature, and airflow.
The Intelligence Operation Centre buildings opened with the roofs removed, camera pins placed across the floor plates, and the L1 and L2 selector on the right.
A floor with the human occupancy heatmap on. Warm zones mark where people are gathering across the floor plate, with the figures at their desks beneath.
The same floor plate with the temperature layer on. Each zone is tagged with the air temperature it is holding, reading 22.3 C across the plate.
Temperature and airflow read together. Each tag pairs the zone temperature, 22.3 C, with the airflow being delivered to it, 927 CFM.
Evacuation and bottleneck severity
The building model includes a fire-evacuation simulation using Pathfinder. The left panel shows the percentage evacuated, estimated clearance time against the ASET margin, route throughput per minute, and the number of people waiting at bottlenecks.
Each bottleneck appears as a card with a severity tier, location, density and threshold, projected impact, and recommended action. Review Alert cards first, followed by Critical and Warning cards.
Alert. Flow at a chokepoint is near zero and the queue is backing into the space behind it. Review this tier first because people continue to accumulate upstream.
Alert: movement through a doorway has stalled, and the queue is backing up behind it.
Critical. Flow is approaching a hard limit but has not stopped. In this example, people from two floors merge into a stairwell near its descent capacity. Review the merge before it becomes an Alert.
Critical: people from two floors merge into a stairwell that is approaching its descent capacity.
Warning. Density is rising while people can still move through the space. Monitor the trend and check the flow details for signs that it is approaching Critical.
Warning: corridor density is rising while people are still moving.
| Tier | Trigger | What is happening | Recommended action |
|---|---|---|---|
| Alert | Density past the crush band (5.4 against 4.0 pax/m2) | Egress near zero at the chokepoint, the queue backing into the corridor | Inspect this node |
| Critical | Approaching a hard limit (82 against 85%) | Descent flow nearing stair capacity, a merge conflict projected next interval | Isolate the merge point |
| Warning | Density above the comfortable line (2.8 against 2.5 pax/m2) | Flow still moving, density elevated and trending toward Critical | Check flow detail |
Virtual tour (preview)
The CCTV virtual tour lets you move between fixed ground-level viewpoints and open information cards for nearby assets. This feature is in preview; the images below show examples.
Ground level at the site, the arrival view onto the operations campus, with a buggy at the entrance canopy and the live map legend in the corner.
A charger at the Central Transport Hub, an EV connected at the bay beside the parking, before the status card is opened.
The same charger selected. The status card reads RCTH-AC022-127 at the Central Transport Hub, Shura, connected, a Type 2 connector at 22 kW with a single connector. It logs 38 sessions in March, 247 kWh delivered, an average session of 19 minutes and 4.2 kWh, a last session of 12 Mar 08:24, and a last charge from 35% to 70%, reported over OCPP 1.6.
Simulations this view runs
Operations simulations assess crowd and evacuation capacity, fleet and microgrid demand, and hazards that may require a response. The simulation object is Humans and Vehicles. The table summarises the available simulations, with fuller explanations below and in the linked chapters.
| Category | Simulation | What it shows | Decisions it supports | Details |
|---|---|---|---|---|
| People | Crowd | Gate capacity and staffing against footfall | Position staff and open lanes before an entrance gridlocks | Crowd |
| People | Evacuation | Clearance time and the exit limiting flow | Review the exit or route that limits clearance | Evacuation |
| Traffic | Mobility | The day's load against fleet and charging | Identify the capacity shortfall and rebalance before the peak | Mobility |
| Traffic | Energy | Renewable share, backup trigger, and reserve | Plan dispatch and reserve to address a supply gap | Energy |
| Traffic | Shuttle network | Utilisation and routes approaching capacity | Add or rebalance service on busy routes | Shuttle network |
| Traffic | Drop-off forecourt | Throughput through kerb, bays, and staff | Position staff and manage the kerb ahead of the rush | Drop-off forecourt |
| Transport | Safety conflicts | Crossings where conflicts increase during busy periods | Focus staffing and control where risk concentrates | Safety conflicts |
| Transport | Flood and storm surge | Surge reach and depth at critical facilities | Secure assets and clear facilities before the surge arrives | Flood and storm surge |
People
Crowd. Compare expected footfall with gate capacity, lanes and staffing. Identify entrances where queues could block access, then plan extra lanes or staff before the busiest period. Read in full
Crowd, Operations view.
Evacuation. Compare modelled clearance time with the site's target and safety margin, then inspect the exit or route that limits flow. The forecast supports planning; it does not guarantee what will happen during an incident. Read in full
Evacuation, Operations view.
Traffic
Mobility. Check whether both the fleet and the charging network can meet the day's demand. A shortage in either can constrain service, so review the forecast before changing vehicle assignments or charging schedules. Read in full
Mobility, Operations view.
Energy. Compare electricity demand with renewable supply and reserves. Look for a shortfall that could trigger diesel backup, then review dispatch, EV charging and reserve choices before the peak. Read in full
Energy, Operations view.
Shuttle network. Compare demand and capacity on each route, including uneven vehicle use. Use the forecast to identify where additional service or reassignment could prevent an overload. Read in full
Shuttle network, Operations view.
Drop-off forecourt. Compare arriving vehicles with the capacity of the kerbside bays and available staff. Check when staging falls behind and queues could extend into the approach road before planning staff positions and kerb management. Read in full
Drop-off forecourt, Operations view.
Transport
Safety conflicts. Review the crossings and shared spaces with the highest modelled conflict risk. Use the ranked locations to plan staffing, signage and temporary traffic controls during busy periods. Read in full
Safety conflicts, Operations view.
Flood and storm surge. Check flood reach, depth and arrival time at critical facilities under the selected storm, tide and rainfall scenario. Compare them with evacuation timing to plan when people and assets need to move. Read in full
Flood and storm surge, Operations view.
Working in this view
- Sign in to the Operations Manager view using your assigned account.
- Read the destination operations strip at the wide view.
- Select a hub to see its fleet, utilisation, safety, and EV figures.
- Open a site to read its recommended action and dispatch a response.
- Open the site close-up for the consolidated panel, the building model, and the CCTV virtual tour preview.
Use the Interface Guide for the shared camera controls and recommended-action cards.