The Guest Experience Manager console shows growing demand, guests in transit and their vehicles, and trip details linked to low satisfaction ratings.
Transport problems often begin with rising demand, before a station develops a visible queue or guests complain. The Guest Experience Manager view brings bookings, vehicles and trip results together so you can spot that pressure and trace it to the affected station or route.
Follow the journey from requests waiting for a vehicle to trips in progress and satisfaction after arrival. If a rating is low, open the relevant trip to investigate its route and travel time. This role monitors conditions and recommends a response; the Operations team handles dispatches in its own view.
The wide view across Red Sea Global. The strip along the bottom is the guest mobility summary for the whole destination.
What you see
At the destination overview, the bottom strip follows the guest journey from pre-trip demand through trips in progress to travel time and satisfaction after arrival. Two station lists show where requests are concentrated.
Pre-trip is the supply and demand picture before guests move.
| Field | Example | What it tells you |
|---|---|---|
| Available vehicles | 6 of 12 | Vehicles free to assign now, and how many are Marina-assigned |
| Transfer variance | +18% | How far transfer demand is running above or below the planned 240 per hour |
| Booking requests | 412 | Mobility requests received in the last 60 minutes |
Trip is who is moving right now and in what.
| Field | Example | What it tells you |
|---|---|---|
| Vehicle type mix | 22 buggy, 9 shuttle, 5 bus, 4 boat, 3 bike | The active fleet broken down by vehicle class |
| Guest per vehicle type | 22 buggy, 9 shuttle, 5 bus, 4 boat, 3 bike | How guests on the move split across those same classes |
| Guests travelling | 186 | Guests in transit right now |
After-trip is the outcome once guests have arrived.
| Field | Example | What it tells you |
|---|---|---|
| Avg travel distance | 2.4 km | Typical distance covered per trip today |
| Avg travel time | 8.4 min | Typical door-to-door time today |
| Guest travel satisfaction | 92% satisfied | How guests are rating transfers |
Two station lists sit to the left of the strip. Request time by station ranks where requests are landing, here Marina Arrival, SLS Lobby, and EDITION Beach Club. Top stations ranks the busiest pickup points by request volume, here Marina, Turtle Bay Arrival, and Spine Corridor. Together they point to the part of the destination driving the destination-wide numbers.
Reading demand across the destination
At the destination overview, the strip covers all three stages of the guest journey. Select a district, such as the Marina, to see its local figures and identify which stations are contributing to a wider change.
| Aspect | Detail |
|---|---|
| Why it matters | Demand can rise at a station before queues or complaints make it obvious. |
| What to check | Identify growing demand across the destination and within each district. |
| Before you start | The guest experience feed is live: bookings, available vehicles, and trips in progress are reporting. |
| What to do | 1. Sign in to the Guest Experience Manager view using your assigned account. 2. Read the destination mobility strip across the three phases: pre-trip, trip, and after-trip. 3. Use the two station lists to see where demand is concentrating. 4. Select a district to view its local figures. |
| Expected result | You have identified the district and stations contributing to the increase in demand. |
The Marina district. The strip shows figures for the Marina: 4 of 12 vehicles free, transfer variance of +42% against plan, 86 booking requests in the last hour, 32 guests on the move, and 92% of guests satisfied with their transfers. Marina Arrival, Boardwalk, and Boat Slip have the highest request volumes in the station lists.
Following a guest trip
At site level, you can follow the three stages of a guest trip and review the recommended action for each. Each card includes a live camera feed for the flagged location, so you can check conditions without opening a separate camera panel.
Before the trip
Check demand against station capacity, available vehicles, and the age of the oldest request. Together, these readings help you decide whether to request more capacity.
| Aspect | Detail |
|---|---|
| Why it matters | A station may run short of capacity before the team receives a complaint. |
| What to check | Request extra capacity while demand is still building. |
| Before you start | Live pre-trip data is available for the station: demand against capacity, free vehicles, and the oldest request age. |
| What to do | 1. The red card shows: demand 214 against a 150 capacity, 11 vehicles free, oldest request 8 minutes. 2. Confirm the Marina feed inside the card. 3. Request 6 more transfer boats from the Operations team, or defer with Remind me later. |
| Expected result | The request for extra capacity goes to Operations, which handles the dispatch. |
Close-up of the Marina, before the trip. The red card asks the Operations team for 6 more transfer boats, because demand has reached 214 against a capacity of 150, only 11 vehicles are free, and the oldest request has waited 8 minutes.
During the trip
Check how many guests are travelling and how full the vehicles are. A busy route may need additional capacity while trips are still in progress.
| Aspect | Detail |
|---|---|
| Why it matters | Without live trip data, it is difficult to see how many guests are travelling or where vehicles are filling up. |
| What to check | Identify busy routes and vehicles so Operations can adjust capacity during the trip. |
| Before you start | Live trip data is available: guests travelling and per-vehicle occupancy are reporting. |
| What to do | 1. The card shows: 318 guests on the move and the lead buggy already at 5 of 6 seats. 2. Confirm the Spine Corridor feed inside the card. 3. Ask Operations to send 2 buggies to the Spine Corridor, or defer with Remind me later. |
| Expected result | Operations receives a recommendation to add capacity on the affected route. |
Close-up of the Marina, during the trip. The card suggests sending 2 buggies to the Spine Corridor, because 318 guests are on the move and the lead buggy is already at 5 of 6 seats.
After the trip
Compare satisfaction with travel time and the route taken. This helps you investigate the trip behind a low score.
| Aspect | Detail |
|---|---|
| Why it matters | A satisfaction score alone does not explain what went wrong on a trip. |
| What to check | Link low satisfaction to the route and travel time for investigation. |
| Before you start | Live after-trip data is available: per-group satisfaction and travel time against target are reporting. |
| What to do | 1. The card flags a low-rated arrival: satisfaction averaging 4.1 of 5, one group at 3.6, travel time 8.4 minutes against a 6.3 target. 2. Confirm the Marina Promenade feed, camera IB-03, inside the card. 3. Open Route Review on the Marina to villas leg, or defer with Remind me later. |
| Expected result | You can investigate the specific trip leg associated with the low rating. |
Close-up of the Marina, after the trip. The recommended action card flags a low-rated arrival and suggests reviewing the Marina to villas leg, with the Marina Promenade camera open inside the card. Satisfaction is averaging 4.1 of 5 with one arriving group at 3.6, and travel time is 8.4 minutes against a 6.3 minute target.
Simulations this view runs
The Guest Experience Manager uses simulations to assess crowding, evacuation, walking conditions, and guest transport. The simulation object is Humans, or Combined when the scenario also includes vehicles. The table summarises the available simulations, with fuller explanations below and in the linked chapters.
| Category | Simulation | What it shows | Decisions it supports | Details |
|---|---|---|---|---|
| People | Crowd | Crowd density against the comfort threshold | Manage entry and pedestrian flow before overcrowding develops | Crowd |
| People | Evacuation | Evacuation flow and bottlenecks in guest spaces | Review signage and capacity at the affected locations | Evacuation |
| People | Outdoor thermal comfort | Heat exposure as shade changes | Review shade and activity timing in exposed areas | Outdoor thermal comfort |
| People | Accessibility | Walking effort needed to reach amenities | Improve routes and access where gaps appear | Accessibility |
| Traffic | Mobility | Transfer times and requests compared with fleet capacity | Plan capacity adjustments before demand peaks | Mobility |
| Traffic | Shuttle network | Busy shuttle connections and walking alternatives | Review the connections most important to the network | Shuttle network |
| Traffic | Drop-off forecourt | Vehicle dwell time, queues, and bay occupancy | Plan staging and kerb management for busy periods | Drop-off forecourt |
| Transport | Wind | Where airflow funnels and accelerates between buildings | Reduce wind exposure through layout or routing | Wind |
| Transport | Emissions and noise | How emissions and noise spread across guest areas | Review routing and screening at the main sources | Emissions and noise |
| Transport | Safety conflicts | Where guest and vehicle routes conflict | Plan crossings and separation at conflict points | Safety conflicts |
People
Crowd. Compare crowd density with the comfort threshold when a show ends or arrival groups overlap. The forecast helps you plan entry limits, pedestrian routes and the timing of group releases before queues develop. Read in full
Crowd, Guest Experience view. Plaza density approaches the safety threshold at peak demand, with guests in the crowded area.
Evacuation. Check where guests queue on their way to an exit, particularly at doors and stairwells. Use the bottleneck locations to review signage, route guidance and capacity before a drill or incident. Read in full
Evacuation, Guest Experience view. Clearance time exceeds the target, with guests still to reach muster.
Outdoor thermal comfort. Compare walking routes and activity areas as the sun moves and shade changes. The forecast identifies exposed areas where extra shade, a different route or a change of timing may help. Read in full
Outdoor thermal comfort, Guest Experience view. Shaded share drops as the midday sun peaks, with guests in the heat-stress zone.
Accessibility. Check the walking effort needed to reach amenities and identify areas outside a comfortable range. A route that looks convenient on the map may still be too long or difficult for some guests. Read in full
Accessibility, Guest Experience view. The far villas fall outside the easy-reach window, leaving some guests beyond comfortable walking range.
Traffic
Mobility. Compare transfer demand with the fleet and schedule to see where waits and journey times could increase. Focus capacity planning on the stations where requests accumulate before the arrival peak. Read in full
Mobility, Guest Experience view. Transfer demand increases while bus availability falls.
Shuttle network. Review busy connections and places where passengers switch to walking. A delay on one leg can change demand elsewhere, so check the wider network before adjusting a route. Read in full
Shuttle network, Guest Experience view. The marina line runs full at peak, with waits building at the stops.
Drop-off forecourt. Check vehicle dwell time, queue growth and bay occupancy when arrivals overlap. These results help you plan staging and kerb management before queues reach the approach road. Read in full
Drop-off forecourt, Guest Experience view. The kerbside queue grows during arrivals, with vehicles spilling to the approach.
Transport
Wind. Look for exposed decks, paths and gathering spaces where wind accelerates around corners or between buildings. Review layout, planting or route changes at those locations. Read in full
Wind, Guest Experience view. Wind picks up on exposed decks and routes, with guests and vehicles in the exposed zone.
Emissions and noise. Trace exposure in guest spaces to roads, service areas and plant. Use the forecast to review routing or screening near busy roadside paths and gardens intended to be quiet. Read in full
Emissions and noise, Guest Experience view. Noise near the plaza climbs at peak traffic, with guests exposed along the roads.
Safety conflicts. Review crossings and shared spaces ranked by the frequency and severity of potential pedestrian and vehicle conflicts. The results help prioritise crossings, signage and separation. Read in full
Safety conflicts, Guest Experience view. The plaza crossing reaches conflict level at peak, with people and vehicles exposed.
Working in this view
- Sign in to the Guest Experience Manager view using your assigned account.
- Read the destination mobility strip at the wide view.
- Select a district to inspect its stations and demand.
- Open a station to follow its guest trip and read the recommended action.
Use this view for monitoring and recommendations. The Operations Manager view handles dispatches and incident actions.